Welcome to Magic Massage!

Magic Massage Ultra - How to Use? Frequently Asked Questions and Answers (FAQ’s)

Magic Massage Ultra FAQ

How does Magic Massage Ultra work?

Magic Massage Ultra uses bio-electric stimulus to massage your muscles. Your muscles respond to the impulses by contracting and relaxing rhythmically. This massage helps to reduce tension and knots. It can also reduce inflammation and alleviate the pain. With regular use, your Magic Massage Ultra can help your muscles and joints feel better. The soothing sensations are similar to what you receive when treated by a massage specialist, chiropractor or physical therapist.

Where can I use my Magic Massage Ultra pads?

You can use the Magic Massage Ultra on almost every muscle and joint area on your body. Do not apply the massage pads near the heart, the pubic region, scarred areas, on the throat or in the mouth. As a general rule, if you have a muscle or joint that hurts, place the pads on or around the area making sure both pads are aligned with the muscles. The best way to relieve your pain is to find the pain points and apply the pads there. Magic Massage Ultra is ideal for women to use on their abdominal muscles after giving birth as well as anyone who lives a sedentary lifestyle. The Magic Massage Ultra may help tone abs, break down cellulite, and tone other areas of the body. The Magic Massage Ultra is also beneficial to the elderly as well as other people who are forced to sit for prolonged periods of time. You can use the device on different muscle groups to maintain muscle tone and prevent stiffness and atrophy. Magic Massage Ultra is also relieves tired, achy, and strained muscles. It is designed to give you relaxation and a deep soothing massage.

How far up on the back of my neck can I put the massage pads?

About half-way up the neck is the ideal placement for your massage pads. If you have tension at the base of your head, placing the pads halfway up should help that area. This also helps with headaches.

I put the massage pads on my shoulders and the massage sensation feels uncomfortable. What should I do?

You probably have a lot of tension in that area. Most people don’t realize how much muscular tension they have until they get a massage. If the uncomfortable feeling persists for more than a minute or two, move the massage pads over or down a little. Sometimes, an indirect massage is necessary for the really sensitive areas. We also recommend decreasing the intensity of your massage.

Is Magic Massage Ultra safe to use?

Bio-electric stimulus is perfectly safe for use. Not only is it safe, it is very therapeutic for most people. There are cases however, when people with certain health conditions cannot use this massager. Pregnant women must avoid using this massager. Patients with a pacemaker or life support equipment, such as an artificial heart-lung device(s) and/or respirator-type medical devices must avoid using this massager.

How long do the massage pads last?

With frequent use, the two pair of pads included with the massager should last about 4-6 months. Always make sure to apply a few drops of water on the pads before applying and rinse accordingly after use. Cover the pads with their protective films and place them on the round holder so they don’t dry out. If you feel an unpleasant or stinging sensation, the pads may be worn out and need replacement. If they look good and have good adhesiveness, check your battery as it may be getting low and a simple charge can help. More massage pads can always be ordered from our website.

How long will the batteries last in the massager?

Generally about 30 to 42 hours of runtime, or more. This kind of technology is not hard on batteries. You can also use the unit with the wall charger or directly from your computer using the USB cable.

Does Magic Massage Ultra have a warranty?

Yes, Magic Massage Ultra has a two-year factory warranty. Check our warranty on page 21 for further details or online at www.smartreliefmassage.com. The Magic Massage Ultra device has a two-year limited warranty (valid in the USA, Canada, and UK only). Magic Massage Ultra is guaranteed free from defect in material and workmanship for a period of two years from date of purchase, except as noted below. The warranty does not cover damage caused by misuse, abuse or accident, the attachment of any unauthorized accessory or alteration of the product. This warranty is only effective if the unit is purchased in the USA, Canada, or UK. Under this warranty, Magic Massage Ultra shall not be responsible for any type of incidental, consequential, or special damages. All implied warranties, including but not limited to those implied warranties of merchantability, are limited in the total duration of 2 years from original purchase date. To obtain warranty service on you Magic Massage Ultra, please email info@smartreliefmassage.com to receive return merchandise authorization (RMA) instructions. A processing fee may apply.

We advise you to consult your doctor if you have or think you have any of the following conditions before using your Magic Massage Ultra:

An acute disease Cardiac dysfunction Epilepsy High blood pressure High fever An infectious disease Any malignancies Recent surgery Skin problems

Where do I plug in the connecting wires?

Plug in both sets of wires into the two ports which are located at the bottom of your Magic Massage Ultra device.

How do I use the massage pads?

Remove the protective plastic covers from the pads and sprinkle a few drops of water before using. This will prolong the durability and life of your pads.

Where do I attach the massage pads to the connecting wires?

To attach the pads simply snap onto the fasteners attached to the connecting wires.

How do I apply the massage pads to the skin?

Place pads right on the skin near the desired or affected area of the body. Please read the precautions and FAQ sections in order to safely use the device.

How do you turn your Magic Massage On?

To turn On your Magic Massage device simply slide the On/Off slider button to its On position (slide to the left).

How do you activate a mode?

Simply press Mode (M) to cycle through all modes until you find the one you desire. Once you have selected a Mode you can cycle through each mode type by pressing the Center Button (O).

How many modes does Magic Massage Ultra have?

The Magic Massage Ultra has sixteen (16) modes for you to benefit from and enjoy: Kneading Cupping Lomi Massage Assorted Cupping Acupuncture Butterfly Shiatsu-Deep Sports Mode

How do you increase/decrease the unit’s intensity?

You can regulate the intensity of your unit by pressing the plus (+) and minus (-) buttons located below the face of the unit. Note that when changing modes, the intensity of the massage pulse will reset itself back to the minimum strength.

How do you charge your Magic Massage unit?

To recharge the lithium battery, simply plug the Magic Massage Ultra device to a computer or an electric outlet using the USB cable and plug provided.

How do you work the timer?

The timer is automatically set for 20 minutes. This may be increased in ten-minute increments to a maximum of 60 minutes. To do this, press the Timer (T) button on the front of the device. Your massage unit will shut off automatically after the allotted time has passed.

Treatment and relief for Sciatica

Plug two sets of wires into both ports of the device. Attach pads to the wires after lightly sprinkling with water. Align the pads to the lower back on both the right and left sides. Attach the two remaining pads on your lower extremities by sticking them both on the lower outer thighs. Regulate the intensity to your comfort and set your timer for maximum results. Favorite modes for treatment of Sciatica are both the Kneading and Cupping modes. It is advisable to do this treatment as needed for thirty minutes at a time. Doing so treats the symptoms and pains associated with Sciatica.

Treatment of Neck Pain:

Suffering from neck pain? We have the answer! Your Magic Massage Ultra may soothe and comfort a sore and aching neck. Plug in one wire into the port on either the right or left side of your device. Fasten both pads by snapping them on to the wires. Attach the pads two inches below your neck. Attach the other two pads an inch to both the right and left of the other set. Turn on your device and set your timer for 20 minutes. For maximum benefits and relief, use your massager on a daily basis for twenty minutes at a time.

Shoulder Pain and Rotator Cuff:

Use one set of wires with two pads. After lightly wetting your pads, attach one ½ inch from the top of shoulder on the front side. Attach the remaining pad ½ inch from the top of your shoulder on the back side. Set your device to the acupuncture mode. Set the desired intensity. Set timer for 20-30 minutes. Remember to moisten the pads and store on pad holder after treatment.

Migraine, Cluster and other Headaches:

Suffering from neck pain? We have the answer! Your Magic Massage Ultra may soothe and comfort a sore and aching neck. Set mode for either Cupping or Assorted Cupping. Regulate intensity to the desired level. Set timer for 30 minutes as needed. Upon completion of massage session, detach pads, rinse with water, and place on holder. This keeps the pads clean and ready for the next use.

Toning Abs and Muscles:

Attach four pads to the leads by fastening them by the snaps. Sprinkle a few drops of water on your pads. Place two pads on alternate sides about one inch above the navel. Place the other two pads two inches below your navel on alternate sides. Set your device to Sports mode. Set your timer to 40 minutes and increase the intensity to the desired strength.

Pain in wrists, hands, and upper extremities:

The Magic Massage Ultra is a smart option when it comes to pain in your upper extremities. Thousands of people suffer from pain in the wrists, knuckles, joints, hands, and forearms. The pain often stems from Arthritis, Carpal Tunnel Syndrome, Joint Disease, and other ailments. The Magic Massage Ultra will intensely massage these problematic areas and offer you added relief by increasing the circulation of the affected areas.

Wrist Joint and knuckle Pain:

Apply one pad to the underside of the wrist. Apply another pad to the top of the hand right below the knuckles. Set your mode on Lomi. Set timer for 30 minutes. If both hands and wrists are affected, repeat the process on the other hand and wrist.

Carpal Tunnel Syndrome and other Joint Pain:

Many people suffer from Carpal Tunnel Syndrome and other related joint pain. Immediate relief is felt when using the Magic Massage Ultra. For fast relief and treatment, use your device daily, following these steps: Moisten massage pads with a few drops of water and attach to the fasteners on the output wire. Stick one pad on the inside of the forearm and the other on the area of the elbow. Set the mode to Deep Tissue and regulate the desired intensity. Enjoy the treatment and massage for up to 30 minutes.

Reflexology:

Reflexology is a pleasant foot massage with many beneficial aspects. It can help to increase the blood flow and circulation of the feet and legs. By sending oxygen through the extremities, there is increased circulation and mobility. The Magic Massage Ultra may help those suffering from Diabetes, Varicose Veins, Plantar Fasciitis and other problems. There are two ways to benefit from the Reflexology modes. One is by using the pads. Another option is to connect Magic Massage Slippers to the device.

Reflexology using Pads:

Connect both output wires to the two ports on the bottom of the Magic Massage Ultra. Moisten the massage pads with a few drops of water and snap to the fasteners on each wire. Attach one pad to the top of your foot Attach the other pad to the sole of the foot. While in a sitting position, activate the device and set it to the reflexology mode. Regulate to the preferred intensity. Set timer for 30 minutes. REMEMBER to remain seated throughout the duration of the treatment.

Reflexology with slipper attachments:

Another way to enjoy Reflexology is to use the Magic Massage Slippers instead of pads. Both Slippers can be fastened to the output wires. The snaps are located on the right inner side of each slipper. After attaching the slippers to the device, in a seated position, slide your feet into our one-size-fits-all slippers and adjust the fitting by tightening or loosening the Velcro straps. Choose one of the two reflexology options on your modes. Regulate the intensity. Set timer for 30 minutes. REMEMBER to remain seated throughout the duration of the treatment. Relax and enjoy the sensations as they stimulate and heal the feet and legs.

 

How far up on the back of my neck can I put the massage pads?

About half-way up the neck. If you have tension at the base of your head, placing the pads halfway up should help that area. This also helps with headaches.

I put the massage pads on my shoulders, but the massage sensation feels uncomfortable. What should I do?

You probably have a lot of tension in that area. Often people don't realize that they have tension until they get a massage. If the uncomfortable feeling persists for more than a minute or two, move the massage pads over or down a little. Sometimes, an indirect massage is necessary for your really sensitive areas.

How long do the massage pads last?

With frequent usage, the two pair of pads included in the massager package should last about 4-6 months. Always make sure to apply a few drops of water on the pads before and after usage. Cover the pads with their protective films after usage and put them back in their zip lock bags so they don't dry out.

No matter where I put the massage pads I feel an uncomfortable stinging sensation. What should I do?

The massage pads may be worn out and need replacement. If they look good and have good adhesiveness, your battery may be getting low. More massage pads can be ordered.

How long will the batteries last in the massager?

Generally about 20 hours of runtime or more. This kind of technology is not hard on batteries. You can also use the unit with the wall charger or directly from your compute using the USB cable.

What is Magic Massage return policy? 

Magic Massage offers both a two year exchange policy or life time warranty(additional cost) on defective merchandise. If for any reason your unit malfunctions within two years of purchase you may return it to us for examination as per our warranty program and if needed we will replace the deffective unit with a brand new working one. We do our best to ensure your satisfaction with every purchase. Should you not be completely satisfied with your ONLINE purchase, we will gladly provide an exchange or refund within 30 days from date of purchase, provided all items are unused and in the original wrapping. The cost of the item will be refunded to your credit card less the shipping charges and a 16% restocking fee.

Contact Us

11935 Worcester Hwy Bishopville MD 21813

1-800-980-8579

Email Newsletters